We have compiled a list of the most popular questions asked by customers. Please contact us via email or telephone if you require any further information.
Q. Are you supplying standard sizes or customized sunroom?
A:We make more customized products than the standard size product.
Because the sunroom should fit the place where you plan to build.
We supply customized products for lots of end customers, developers and builders all over the world.
Q:What style and size can I have my sunroom?
A:You can have almost any style and size you can dream of, providing of course that it is technically possible, while satisfying Building Controls rules and regulations.
Q:How can I be sure my sunroom will fit my base?
A:Don’t worry, all of our sunroom are “made to measure” and individual to you. We will provide you with detailed plans of all the critical dimensions that you will need to construct your dream sunroom.
Q: What guarantees do I get with my sunroom?
A: For your complete piece of mind all of our products a cover by a full 15 years guarantee.
Q: What glazing specification should I choose?
A: There are many choices of glazing for your frames and sunroom roof.
But we offer the laminated glass for the Roof, and the double glass for the side wall which is energy efficient,but please be aware many other companies will only supply you the bear minimum of standard glass which is not as energy efficient.
Q: How soon can I get my Sunroom?
A: We are usually finish your sunroom in factory within 25 days after the final confirmation of your order. If you are ordering a bespoke system then the lead time for this is usually 30 days, please ask if you require any more information as we are very flexible to your needs.
Q:Is it difficult to install a Sunroom?
A: No, not at all. If you have basic DIY skills and some common sense then you should be able to complete the install competently. To guide you through we provide detailed, easy to follow, step by step installation instructions. In addition, you will receive a manual book. Should you require any further information or guidance then you can contact our sales, we will be here for you every step of the way. And we can send our installation team to job site if it is necessary.
Q: Why should I buy my sunroom from you?
A: Quite simply, we believe we can give you the best overall service when you are purchasing your new sunroom. We are proud of our customer service and are sure you will be 100% satisfied that you chose us for your purchase. We will be here to assist you through every stage, and have the experience and technical abilities to make sure your sunroom project runs as smoothly as possible.
Q: How can I pay for Sunroom?
A: You can pay for your conservatory by Western Union, Ban Transfer(T/T). Please contact our sales for more details.
Q: What about your packages?
A:We have been exporting lots of products to overseas, no any clients make any complains on our packages. Please contact us and we will send photos to show you the details of our secure packages.
Q: How long I can get your reply after send you the inquiry?
A: because of the time different and job arrangement, we promise to reply you within 12 hours.
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